Customer Care & Billing

Co-operative Synergies Inc hosts a resilient industry leading BSS (Billing Support Solution) and OSS (Operations Support Solution) platform called iVUE Enterprise. This platform is used to provide services to over 130,000 service points in Canada. These services include Cellular Voice, Text and Data, Landline Voice, Cable TV, IP TV, Voice over IP Service, Security and both fixed and wireless internet.

Because of the services that Co-operative Synergies Inc provides to our member customers, our members are able to focus all of their energies and efforts on serving their customers and growing their businesses in a profitable and sustainable manner.

IT and Support

Co-operative Synergies Inc has skilled and experienced staff that provide all first level support to our member companies and their staff. This provides a one call solution for any issues that our member staff might have with the hosted platform.

Our staff also provides assistance to our member companies in designing and implementing new products and services and streamlining their delivery to customers.

We welcome all questions from our member companies and do our utmost to assist our members in arriving at satisfactory and innovative solutions to enable them to seize the abounding opportunities that surround them.

Operations

Co-operative Synergies Inc and its staff provide all of the operational care and support for the server infrastructure. Our members do not need to have staff trained to keep the server and network infrastructure up to date nor to they have to be responsible for backups.

We also maintain production printing and inserting facilities to print, insert and mail monthly bills as well as any other periodic mailings that our members wish to do.

Utilizing the SmartHub platform, Co-operative Synergies Inc enables its member companies to provide secure, convenient and powerful paperless billing to their end customers increasing customer satisfaction and dramatically reducing recurring costs due to paper, postage and payment handling.

IT Infrastructure

Co-operative Synergies Inc maintains both a Production Data Centre and a High Availability Centre and uses replication software to replicate data to the HA site in near realtime basis. These Data Centres are equipped with UPS and Generator backup ensuring near constant availability.